Shipping & Returns

What is FEG's return policy?

FEG offers a 30-day return policy. You can return most items within 30 days of receipt for a full refund, exchange, or store credit, provided they are in their original condition.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take up to 14-21 days depending on the destination. Please note that shipping times do not include processing time.

Can I change my shipping address after placing an order?

If your order hasn't been shipped yet, you may be able to change your shipping address. Please contact our customer service team as soon as possible to make any changes.

How long does it take to process a return?

Once we receive your returned item, please allow up to 10 business days for us to process your return and issue a refund or exchange. You will receive an email notification once your return has been processed.

Will I be refunded the shipping cost when I return an item?

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.