Refund policy

In short: not happy with FEG Plus? Tell us within 14 days of delivery and get your money back, even if you have opened and used the bottle.

Check your parcel before you pay

All orders are Cash on Delivery. When the rider arrives, you can check your parcel before paying. If the bottle is damaged or it is the wrong item, don't accept it, and you pay nothing.

14-day money-back guarantee

Contact us within 14 days from the day you received your order.
Opened or used bottles are fine. You need to try it to judge it.
No long questions. Just tell us it didn't work for you.
One money-back claim per customer.

How to get your money back

Email us at support@fegplus.co with your order number and mobile number.
Send the bottle(s) back with any courier to: FEG Plus, Plot 3/A Site Area, Karachi 75400. Please send all bottles from the order, including opened ones.
Get your money: within 3 working days after your parcel reaches us, we send the refund to your JazzCash, Easypaisa or bank account.

How much you get back

Everything you paid for the order, including the delivery charge.
The cost of sending the parcel back to us is paid by you.

Damaged, leaking or wrong item

Email us within 2 days of delivery with a photo or short video. We will send you the right item free of charge, or refund you in full, whichever you prefer. You don't need to send anything back.

Want to cancel?

Changed your mind? Please email us as soon as possible. If your order has not been sent yet, we cancel it for free.

Questions?

We are happy to help. Email us at support@fegplus.co and we will reply as soon as we can.